The Mansart Hotel, the first establishment to involve its customers in the fight against VIDOC-19

In order to reassure its customers and employees, the Hotel Mansart, located at 5 rue des Capucines in Paris, has decided to trust the COVID-FREE label, the first independent and collaborative health safety label dedicated to the tourism sector and all establishments receiving the public.

It is the only label that directly involves customers in the fight against the spread of COVID-19 by giving them the opportunity to report to the labeled establishment any failure in the application of its health commitments.

COVID-FREE was created with the aim of encouraging the recovery of the tourism sector, and makes safety a common priority for tourism professionals and the general public for a peaceful holiday.


All of the Hotel Mansart’s teams have mobilized to reinforce the health safety protocol through additional measures that comply with the latest recommendations in terms of hygiene and cleaning. Through concrete measures, such as disinfecting the handles of the entrance door after each guest has passed through, the installation of protective masks and hydro-alcoholic gel dispensers, but also a protocol of barrier gestures where employees never touch the luggage of guests without first asking for their permission, the safety of all is the priority.

“Our objective was to reassure our customers and employees while continuing our business. Everything has been put in place to show that the Hotel Mansart’s dress code is up to the level of our customers’ expectations and even beyond. “, Emmanuel GAMEZ, Director of the Hotel Mansart in Paris.

“Let’s fight together against the spread of COVID-19” Impelled by this idea, COVID-FREE mobilizes the general public in addition to tourism professionals in the fight against the spread of the current pandemic. After the validation of the label by COVID-FREE, it is the customers who testify to the good implementation of the health charter involving both the behaviour of customers, the establishment’s teams and its suppliers, as well as the new organisational commitments.

With the help of a QR code, COVID-FREE offers the possibility of notifying the establishment of a breach in the implementation of the charter of commitments. The messages sent via this alert system are confidential, and are only communicated to the health referent of each company and to the COVID-FREE teams. The objective: to improve all measures to curb the spread and transmission of the virus and guarantee security and peace of mind for all.

“Safety is an absolute priority. Professionals receiving the public must be able to value their efforts and investments in health safety. It is also the business of travellers, who must play a full part in this, by respecting the measures put in place themselves and by promptly reporting any failure to do so, whether by other visitors or by the practices of their hosts. The platform enables them to alert all tourism professionals directly” – Philippe Souterbicq, President and founder of the COVID-FREE label.


The COVID-FREE label is awarded following an audit based on a rigorous analysis procedure developed by a committee of experts – doctors, pharmacists, lawyers, hoteliers, restaurateurs, managers of tourist sites – in accordance with the recommendations made by MEPs during the May 2020 debates. Communicated to customers, suppliers and employees, the analysis criteria are constantly evolving to always reflect the latest knowledge about the virus and its spread.


Business leaders also rely on the expertise of COVID-FREE to produce a single document for the prevention of contagion risks, which is annexed to the Single Document for the Evaluation of Business Risks (DUER). After obtaining the label, “mystery visits” are carried out in order to verify the correct application of the measures developed, specific to each sector of activity.


One month after the launch of the COVID-FREE label, more than 500 companies are now labelled throughout France, a figure that increases daily.

This success is even arousing interest beyond the borders: the countries that traditionally send tourists to France are closely scrutinizing the health measures put in place on the territory in the various sectors. Several establishments abroad are also in the process of being labelled in Switzerland, Luxembourg, Morocco and Senegal.

In a context where the health situation remains fragile, COVID-FREE considers that it is of utmost importance to ensure that the health of the population is protected.

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